Operations Coordinator

ISD is an independent, non-profit organization dedicated to safeguarding human rights and reversing the rising tide of polarization, extremism and disinformation worldwide.

Why work for ISD?

ISD is not your ordinary think tank. We turn research into action that changes the world. Our insights don't gather dust on shelves - they power the fight to protect democracy and human rights on the front lines. We're committed to delivering real change, from the grassroots to the highest levels of global institutions. And we're looking for passionate individuals who share our commitment to making a difference. Join us and be part of an organization that's making an impact.

ISD's Guiding Principles of  integrity, collaboration, agility and courage  define who we are as a team and an organization. These principles reflect our culture and guide the way we work and the choices we make.

Our benefits

• Flexible and remote working based on ISD's Time Principles of trust, communication and flexibility.
• 39 days paid time off (includes 11 public holidays).
• 1 week of additional paid time off over Christmas, outside of your PTO allowance. 
• Health Insurance policy including healthcare covered at 80% by ISD, as well as vision, dental and fully employer-sponsored life insurance, short and long term disability policies 
• 401k policy with generous employer match 
• 6 weeks paid sick leave and other family friendly policies.
• Annual personal development and remote working budgets. 
• Dedicated mental health counsellors on staff for those working with potentially traumatic content.
• Inclusive wellbeing program with regular wellbeing initiatives e.g. early finish every Friday, 'Digital Detox' in the month of August, and bi-annual all-staff retreats in Washington ,D.C. 

Salary

$50,000 - 60,000 per annum, depending on experience 

Location

Metro D.C. area highly preferred, hybrid working arrangement considered. 

Hours

This is a full-time position, 40 hours per week. 

Equality, Diversity and Inclusion

ISD is committed to promoting diversity throughout its workforce and aims for its team to be truly representative of all sections of society. We make a concerted effort to ensure our workplace, employment policies and organisational culture creates an inclusive, positive and progressive environment in which all members of our team are treated with dignity and respect. For further information about this policy or our recruitment practices, please email vacancies@isdglobal.org.

We strongly encourage applications from people of color, the LGBTQ+ community, people with disabilities, neurodivergent people, and otheres from diverse socio-economic backgrounds and underrepresented populations.

The role

The Operations Coordinator will support the Director of US Operations and will work closely with other members of the global Operations team and other senior team members on critical projects. The post holder will support across a variety of work streams including basic finance, general operations as well as recruitment and onboarding support.

Key responsibilities include:

Finance (30%)

• Serving as the primary owner of ISD's payroll system and maintaining system data and records 
• Handling financial (banking) transactions/payments, including routine bank reconciliations 
• Maintaining payroll system data and perform other administrative management tasks including onboarding/offboarding and keeping an accurate account of employee details including compensation changes
• Maintaining 401k platform system data including onboarding/offboarding and serving as the primary POC with our vendor (we use Human Interest)
• Managing accounts payable and receivable and ensuring compliance with non-profit accounting standards and regulations
• Handling financial (banking) transactions/payments, including routine bank reconciliation
• Liasing with State and Federal departments and our CPA where necessary
• Providing any ad hoc management reports and information on payroll and support the global Finance team with maintaining the payroll forecast

US Operations (30%)

• Answering the US phone line and redirect calls or taking messages as appropriate
• Managing office supplies, equipment and maintenance, including ordering supplies, and serve as the point of contact with office building reception staff
• Managing ISD’s physical mail – responsible for checking the US mailbox and managing administration of it’s contents (scanning, virtual filing) and depositing donor checks
• Supporting the Director of Operations in developing and implementing new operations policies and procedures as needed

Administration (20%)

• Providing general administrative support to the US Executive Director as required (ie: diary scheduling, expense management, administration)
• Providing support and troubleshooting of our internal staff travel booking platform, TravelPerk
• Assisting with general ad hoc administration requests as needed as assigned by the US Director or the Executive Leadership Team

HR & Recruitment support (30%)

• Using ISD’s ATS (Recruitee) to support with recruitment, including placing adverts, arranging interviews, updating the system, and requesting interview feedback for Hiring Managers
• Responding to applications and recruitment queries
• Assisting with onboarding of new employees, including requesting vetting checks
• Overseeing the HRIS (we use Hibob) for the US team